Blackberry Link Not Working With Windows 10

BlackBerry Link, formerly known as the BlackBerry Desktop Manager or BlackBerry Desktop Software, is software used on desktop computers lớn communicate seamlessly with BlackBerry 10 devices.

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BlackBerry links is easy khổng lồ set up and use, but when it doesn't work on your Windows 10 computer, it can be more difficult than your usual trouble không tính tiền nature.


If you're having trouble with the BlackBerry Link, you're in the right place.

Before using any of the solutions below, check the following issues that may depend on the effectiveness of the solutions:

What is the version of the BlackBerry links software on your computer?How do you connect your BlackBerry device khổng lồ your PC using a USB or công nghệ bluetooth cable?Do you have third party security on your computer?What status is your device showing in Device Manager on your computer? Is there a yellow triangle next to lớn it? This may indicate a problem.

Here are solutions to fix BlackBerry link when it's not working Windows 10)

How khổng lồ fix BlackBerry link on Windows 10

1. Rename iTunes file

In case you have updated iTunes và then try lớn use BlackBerry Link, but it opens with error: BlackBerry links has stopped working, please rename the iTunesPrefs.xml file và then restart BlackBerry Link.


Here's how to rename the iTunesPrefs.xml file:

Check Show hidden files and foldersNavigate to C: usersAppDataRoamingApple ComputeriTunesRename the iTunesPrefs.xml file to old

Once complete, turn off Show hidden files and folders.

Note– Renaming the tệp tin can affect the functionality of the iTunes application, such as iTunes sync, which will not be available on the BlackBerry Link.

2. Install the latest version of the BlackBerry liên kết software on your computer

Here's how to uninstall and then reinstall the latest version of BlackBerry Link:


The right button of the mouse StartSelect to runKind appwiz.cplpress Get inIn Programs và characteristicsSelect Blackberry link (or BlackBerry desktop software)Click Change và deleteAbout him Install shield Wizard select RemoveClick nextBelow Uninstall optionsSelect Delete all user settings for BlackBerry LinkClick on OKClick End upRestart your computer

Download and install the latest version of BlackBerry liên kết after restarting your computer.

Follow the on-screen instructions to lớn complete the installation, then kiểm tra if the BlackBerry link works.

3. Kiểm tra the status of your device in Device Manager

Here's how to vị this:

The right button of the mouse StartSelect Device administrator


Go to lớn the USB device you are having trouble withRight click on itSelect PropertiesClick general tongueCheck Device status chart to see if you have detected problems with your device

4. Run the hardware troubleshooter

Sometimes this error can be generated in Device Manager due to one of these reasons:

Device Manager cannot start the BlackBerry deviceOne of the drivers your device needs does not startDevice Manager has less information enough to lớn recognize the device driver error

If you have problems with the BlackBerry Link, run the Hardware & Device Troubleshooter khổng lồ resolve the problem. This checks for common problems và ensures that any new devices or hardware are properly installed on your computer.

Here's how to vì it:

The right button of the mouse StartSelect Control PanelTo go View by option in the upper right cornerClick the drop down arrow and select Large icons


Click Problem solvingClick See everything option on the left panelClick Hardware và devices

Follow the instructions to run the hardware & device troubleshooter. The troubleshooter will begin detecting any problems, and you can use the suggestions in the troubleshooting report khổng lồ resolve the problem.

5. Remove Kaspersky program

Sometimes the BlackBerry link may not work because Kaspersky năm trước blocks access to lớn your BlackBerry device. In this case, remove Kaspersky 2014, then upgrade to Kaspersky 2015.

6. Update Microsoft.NET framework

If you upgraded to the BlackBerry 10 operating system version & the BlackBerry link does not work, your PC & device may no longer connect to each other.


This indicates a problem with the current version of the Microsoft.NET framework that causes the BlackBerry link to not work, when the program locale is configured in some languages.

The solution here is to lớn update the Microsoft.NET framework khổng lồ version 4.5 or a later version.


Did any of these solutions work for you? Let us know in the comments section below.

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From the editor Note- This article was updated in May 2020 with even more solutions for BlackBerry users.

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